STORE POLICY

Customer Care

At JUNGLEE MAAU, we are committed to providing you with a seamless and enjoyable shopping experience. We believe that our relationship with customers doesn’t end with a sale; we're here to assist you before, during, and after your purchase.

How to Reach Us

For any questions, concerns, or feedback, you can easily reach our Customer Care team. Whether you need help placing an order, tracking a shipment, or require additional product information, we're happy to assist.

You can contact us via:

Email: meow@jungleemaau.com
Response Time: We aim to respond to all inquiries within 24-48 hours, Monday through Friday.

Order Inquiries

If you need help with your order, please provide your order number and any relevant details so we can assist you as quickly as possible. You can check your order status by logging into your account on our website or by emailing us with your order information.

Shipping and Delivery

We offer shipping to a wide range of locations and do our best to ensure timely delivery. If your order has been delayed or you encounter any issues, please don’t hesitate to contact us, and we’ll work to resolve it promptly.

Returns and Exchanges

We want you to love your purchase! If you're not satisfied for any reason, you may be eligible for a return or exchange. Please refer to our Return Policy for detailed information on how to initiate a return or exchange.

Product Questions

If you have any questions about our products, including customization options or availability, feel free to reach out. We're happy to provide recommendations, product details, or guidance on how best to care for your purchase.

Customer Satisfaction

Your satisfaction is our priority. If there’s anything we can do to improve your experience or if you encounter any issues, let us know. We're here to ensure that your shopping experience with JUNGLEE MAAU is as smooth and enjoyable as possible.

Thank you for choosing JUNGLEE MAAU. We appreciate your trust and support!

Privacy & Safety

PERSONAL INFORMATION WE COLLECT

To fulfill your order, we collect certain necessary information, which you authorize Wix to provide to us, including your:

Name
Email address
Postal address
Payment information
Product details of your order

You may also choose to share additional personal information with us, such as for custom orders, when you contact us directly.

WHY WE NEED YOUR INFORMATION AND HOW WE USE IT

We rely on several legal bases to collect, use, and share your information, including:

To provide our services: We use your information to process your order, resolve disputes, and offer customer support.
With your consent: When you opt into our mailing list, you provide affirmative consent, which you may revoke at any time.
To comply with legal obligations: We may retain and use your information to meet tax laws or respond to legal claims.
For legitimate interests: We use your information to improve our services, provided these interests do not override your rights. This includes compliance with Wix Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE

We respect the privacy of our customers and only share personal information in the following limited circumstances:

Wix: Information is shared with Wix to provide our services and meet obligations under Wix Policy and Terms of Use.
Service Providers: We may engage trusted third parties (such as delivery companies) and share your information only as necessary to perform their services.
Business Transfers: In the event of selling or merging our business, your information may be disclosed in accordance with the law.
Compliance with Laws: We may retain and share your information if required to respond to legal requests, prevent fraud, enforce agreements, or protect the safety of customers and others.

DATA RETENTION

We keep your personal information only as long as necessary to provide you with our services or to comply with legal requirements. This typically means we retain your data for a period of 5 years to:

Resolve disputes
Comply with regulatory obligations
Enforce agreements

YOUR RIGHTS

If you reside in certain jurisdictions, such as the EU, you may have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.
Change, Restrict, Delete: You may request changes, restrict processing, or ask us to delete your personal data unless legal reasons prevent us from doing so.
Object: You can object to our processing of your data based on legitimate interests or unsubscribe from marketing messages. In such cases, we will delete your information unless we have legal grounds to retain it.
Complain: If you are in the EU and wish to raise concerns about our handling of your data, you have the right to file a complaint with your local data protection authority.

HOW TO CONTACT US

If you have any questions or concerns about your personal information, please contact us at meow@jungleemaau.com.

Wholesale Inquiries

Thank you for your interest in our products! We offer exclusive wholesale opportunities for select retailers and businesses. If you would like to explore a partnership, please reach out to us at meow@jungleemaau.com with details about your business, and we will be happy to provide more information on pricing, minimum order quantities, and other relevant terms.

We look forward to collaborating with you!

Payment Methods

Credit / Debit Cards
PAYPAL
Offline Payments